Privacy Policy

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: Information that identifies you as an individual, such as your name, email address, and contact details.
• Usage Data: Information about how you interact with our platform, including IP address, browser type, device information, and operating system.
• Data Room Content: Documents and data you upload to our platform for analysis.
  
  

How We Use the Information Collected

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our platform and services.
• Customization: To personalize your experience and tailor our services to your preferences.
• Communication: To communicate with you regarding updates, services, and other relevant information.
• Analytics: To analyze usage patterns and improve our platform's functionality and user experience.
• Compliance: To comply with legal obligations and protect our rights and interests.

Disclosure of Information

We may share your information in the following circumstances:

• With Service Providers: We may share information with third-party service providers who assist us in delivering our services.
• Payment Processor: When you make a payment on our platform, your payment information is processed by Stripe, our third-party payment processor. We do not store or have access to your full payment details. Stripe collects and manages your payment information in accordance with its own privacy policy, which you can review at [https://stripe.com/privacy]. By using our services, you consent to Stripe’s collection and use of your payment data as described in their policy.
• Legal Requirements: We may disclose your information if required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Security

We are committed to safeguarding your information and employ industry-standard security measures to protect it from unauthorized access, disclosure, alteration, or destruction. 

Compliance and Regulations

We adhere to all relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR) and other applicable privacy laws. We continuously monitor regulatory changes to ensure compliance.

Secure Development Practices

We integrate security into every stage of our development process, following best practices to minimize risks and protect your data. 

Penetration Testing and Continuous Improvement

Regular penetration testing is conducted to identify and address potential vulnerabilities in our platform. We are dedicated to continuous improvement and constantly enhance our security measures.

Preparedness and Incident Response

In the event of a security incident, we have protocols in place to respond swiftly and effectively to mitigate any potential damage. Users affected by any such incidents will be promptly notified.

Your Role in Security

We encourage you to take proactive steps to protect your information, such as using strong passwords, enabling two-factor authentication, and being cautious of phishing attempts.

Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Data Integrity and Purpose Limitation

We take reasonable steps to ensure that the personal information we collect is accurate, complete, and current, and that it is used only for the purposes for which it was collected.

Your Choices

You have the right to access, update, and delete your personal information. You can also opt-out of receiving certain communications from us by following the instructions in those communications.

Cross-Border Transfer of Information

Your information may be transferred to and processed in countries other than your own. We take steps to ensure that your information is protected and that the transfer complies with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the new policy on our platform and updating the effective date.

Contact Information

If you have any questions about these Terms, please contact us.

For Quebec residents, LiquidDocs complies with the Act respecting the protection of personal information in the private sector (Law 25).

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LiquidDocs.ai is dedicated to protecting your data through robust encryption, secure communication protocols, and strict access controls. Our security measures cover all aspects of our system, ensuring a safe experience for our users.

 

• Payment Processing

• Stripe Integration: We use Stripe to process payments. All payment information is transmitted securely over HTTPS (TLS 1.2 or higher) and is tokenized for added protection.

 

• Secure Communications

• Safe Data Transfer: All our websites and API endpoints use HTTPS to ensure that data is securely transmitted.
• Data Handling: Sensitive payment details are never stored on our site—they’re handled securely through our trusted payment processor.

 

• Data Protection
• Encryption: Data stored in our systems is encrypted to protect it from unauthorized access.
• Access Controls: Only authorized personnel and systems can access your data, ensuring a strict level of protection.

Your security is our priority at LiquidDocs.ai. We are committed to staying ahead of emerging threats by constantly reviewing and improving our security practices. For further information or inquiries about our security measures, please reach out to our support team.

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• Overview
  This Refund Policy applies to all business-to-business (B2B) services provided by LiquidDocs across multiple jurisdictions. By engaging our services, companies acknowledge and agree to the terms outlined in this policy.

 

• Subscription-Based Refunds
  Refunds are available only up to the amount of the subscription fee paid. The following conditions apply:

• If a customer cancels a subscription within the designated trial period (if applicable), they may be eligible for a full refund.
• If a refund is requested after the trial period, eligibility will be determined based on service usage and contractual obligations.
• No refunds will be provided for services that have been fully utilized during the subscription period.
  

 

• Non-Refundable Items
  The following are not eligible for refunds:

• One-time setup fees, implementation costs, or other non-recurring charges.
• Services that have already been rendered or used in full.
• Any third-party services or integrations purchased through LiquidDocs. 

 

• Special Considerations & Exceptions
  Refund requests outside the standard policy will be reviewed on a case-by-case basis. Factors such as technical issues, service interruptions, or contractual terms may be considered.
  
  For any exceptions or further inquiries, please contact us.
  
  
• Changes to This Policy
  LiquidDocs reserves the right to modify this Refund Policy at any time. Any changes will be communicated via our website or directly to customers as required.
  
  For further assistance, please reach out to us via contact us.